Frequently Asked Questions
Everything you need to know about your Aer experience.
What is your standard shipping policy?
We offer free standard shipping on all orders over $150. For orders below this amount, a flat rate of $10 applies. Standard delivery typically takes 3-5 business days.
How do I initiate a return or exchange?
You can return unworn items with original tags within 30 days of delivery. Visit our online return portal to print a prepaid shipping label and select your preferred refund method.
Which payment methods do you accept?
Aer accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Affirm.
How do I find the right size?
Each product page includes a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric elasticity mentioned in the description.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with certified fair-trade factories.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.